![]() I navigated marketing through to operations management through to commercializing adjacencies like veterinary services and dog grooming. And I stayed in that business for a good six years and probably learned more in those six years than most people do in their career. We’ve got this chain of 10 pet retail stores and we want it to be 200 in the next five years, and we think that there’s a great fit.” So I did, I jumped from the security and comfort of a Colgate to effectively a startup that wasn’t necessarily well-capitalized, but had a big dream and a big vision. I then, as part of that journey, took one of our key customers to a trade show in Germany and we got along like a house on fire. So, had a really rich experience with Colgate. Well-branded, well-supported, businesses that really focus on leadership and developing individuals and leaders within their organization. Like I said, that was my first real job, in sales and marketing and commercializing businesses. But when I meet dentists for the first time, I tend not to tell them that it was the animal health division of the Colgate-Palmolive business. And any of your listeners may not even know that they do have a brand called Hill’s Pet Nutrition, which is a very successful brand under the Colgate banner. So I feel like I’ve done a bit of a 360 in terms of my dental career, albeit it was the animal health division of Colgate-Palmolive. But funnily enough, my very first real job after university was with Colgate-Palmolive. ![]() Yeah, it’s been quite an eclectic journey, I guess, coming into the dentistry world. And we’re very fortunate to have him to be able to take our brand out to the international community as well as bring back the best practice learnings as well. Our chief dental officer is an international key opinion leader and spends a lot of time in the US and in Europe delivering lectures. And I guess in this modern world, we’re able to learn and leverage off each other with some of those learnings and some of those skills and innovations as well. In terms of product, in terms of innovation, in terms of how people do dentistry, I think there’s a lot of similarity there. So that’s probably one of the major differences. And Australia is primarily a private market, so 75, 80% of patient by patients. I know there’s obviously a very different model in the UK, quite different in the US. I guess where there might be some differences is the way that the dentistry is funded across the various markets. I mean, obviously patients are the lifeblood of our sort of business. I think there’s a lot of similarities, I guess, between our markets in terms of we’re a people-led business so our focus, as with most of your other DSOs, will always be around people, whether that’s their clinicians, their auxiliary staff, or their patients. If you like our show, tell a friend or a colleague.Ĭhoose your favorite listening app below and subscribe today so you don’t miss an episode! Full transcript is also provided below. ![]() The Group Dentistry Now Show: The Voice of the DSO Industry has listeners across North & South America, Australia, Europe, and Asia. ![]() Listen to leaders in the DSO and emerging dental group space talk about their challenges, successes, and the future of group dentistry. Our podcast series brings you dental support organization and emerging dental group practice analysis, conversation, trends, news and events. If you like our podcast, please give us a ⭐⭐⭐⭐⭐ review on iTunes and a Thumbs Up on YouTube. This episode is proudly sponsored by Cloud Dentistry. To discover more about Impression Dental Group visit The unique Impression Dental Group modelĬurrently, Australia has 25,000 dentists and 19,000 offices with 650 dental school graduates annually.His journey from animal health to dentistry.Mark O’Brien, CEO of Australian Impression Dental Group, joins the Group Dentistry Now Show to discuss: ![]()
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